DIGITAL TRANSFORMATION: FROM INFORMATIZATION TO ARTIFICIAL INTELLIGENCE IN ADMINISTRATIVE SERVICES IN UKRAINE

The study identifies and substantiates the periods of digital transformation and introduction of artificial intelligence in administrative services in Ukraine with a focus on regulatory and legal support. The periods of digital transformation in Ukraine are divided into informatization (1991-2000), digitalization (2000-2019), and digital transformation (2019-present). Informatization includes the creation of national information systems and telecommunications infrastructure. Digitalization is characterized by data integration and process automation, such as the launch of e-government, edemocracy, decentralization, and automation of public services. Digital transformation includes the strategic restructuring of social and business processes using technologies such as the Internet of Things, artificial intelligence, cloud computing, big data, and others. To formulate the periods of digital transformation, we considered global trends in the development of AI in the world. Several periodization’s were taken into account, including the ten-year periodization of AI development, which covers key stages: from its inception in the 1950s, the ups and downs of public interest in the 70s and 90s, to the modern era of large language models. Another periodization, based on technological and investment criteria, identifies such stages as the formation of machine intelligence, the heyday of expert systems, the “winter of AI,” the era of deep learning, and the “spring of AI.” This study highlights the complexity and multifactorial nature of the processes of AI formation and digital transformation. Particular attention is paid to the analysis of the legal and regulatory framework in these areas in Ukraine. This makes it possible not only to assess the achievements but also to identify potential vectors of development in the context of sustainable development.